Free Salesforce Service-Cloud-Consultant Exam Questions
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (SP24)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Sep 27, 2024
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.Which question should be asked to determine the preferred solution?
Answer: C
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Question 2
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Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.Individual service agents, team leaders, regional directors, and the VP of service should see thesame KPIs calculated using only the data the user can access.What is the recommended running user to meet the requirements?
Answer: D
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Question 3
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Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.What should a consultant recommend as the next step?
Answer: B
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Question 4
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Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
Answer: A
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Question 5
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The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer. What should a consultant configure to send the article to the customer?
Answer: B
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