Free Salesforce Service-Cloud-Consultant Exam Questions
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Mar 27, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.Which two steps should be completed to meet this request? Choose 2 answers
Answer: B,C
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Question 2
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Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.Which approach should a consultant implement?
Answer: A
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Question 3
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Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.Which question should be asked to determine the preferred solution?
Answer: C
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Question 4
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Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?
Answer: A
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Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?
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Question 5
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Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?
Answer: B
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Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?