Free Salesforce Service-Cloud-Consultant Exam Questions
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Salesforce Service-Cloud-Consultant Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Service cloud consultant (SU24)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Nov 13, 2024
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.What two solutions can a consultant suggest to meet the agent's requirements?Choose 2 answers
Answer: C,D
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Question 2
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Universal Containers is implementing Service Cloud to make the workflow more efficient and improve customer support. When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right customer information?
Answer: A
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Question 3
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What are three considerations when adding a report chart to a Console Component?Choose 3 answers
Answer: A,B,D
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Question 4
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Universal Containers wants to implement a customer service community.The goal of the community is to enable community members to access, create, and manage cases online.How should the consultant implement these requirements?
Answer: C
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Question 5
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Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?
Answer: A
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