Sarah, a Salesforce Administrator, receives a request from a Sales Manager to restrict access to specific records in the “Opportunities” object, but still allow the Sales Manager and his team to see all other opportunities.
What is the appropriate security control to apply in this scenario?
A process in Process Builder was previously created that sends email alerts when cases with a Priority designation of High are created. One support engineer reports that they are not receiving the email alerts, while the other users all receive these email alerts. How can you troubleshoot this lack of email alert delivery to the one support engineer?