ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the
services)
-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
-ZYXS bespoke application support and development
-ZYXD data centers and hosting
-BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their
contracts expire
After the service integrator has been onboarded, which of the providers should be onboarded as the first
priority?
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX
What is the most likely reason for this decision?
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows
that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able
to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no
appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability
Which ZYX strategic objective can SIAM contribute to most for ZYX?
ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator
and is now live
The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS,
ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a
small transition team to assist with the service transfer
Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to
the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced
numbers of staff on their service desk
What is the best approach to address the service level failures?
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