Free SDI SD0-401 Exam Questions
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SDI SD0-401 Exam Questions
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Provided By: SDI
- Exam: Service Desk Foundation Qualification
- Certification: SDI Certification
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Total Questions: 120
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Updated On: Sep 25, 2024
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Rated: 4.9 |
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Online Users: 240
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Question 1
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The principal purpose of company policies is to:
Answer: C
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The principal purpose of company policies is to:
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Question 2
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Which metric is used to measure the average amount of time that a customer waits before a call is answered?
Answer: C
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Which metric is used to measure the average amount of time that a customer waits before a call is answered?
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Question 3
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What is a best practice for establishing an effective relationship with your customer?
Answer: B
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What is a best practice for establishing an effective relationship with your customer?
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Question 4
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What is a best practice when helping a customer whose native language is different to yours?
Answer: D
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What is a best practice when helping a customer whose native language is different to yours?
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Question 5
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What is the most important reason for using customer satisfaction surveys?
Answer: B
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What is the most important reason for using customer satisfaction surveys?