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Free SDI SD0-401 Exam Questions

Try our Free Demo Practice Tests for Comprehensive SD0-401 Exam Preparation

  • SDI SD0-401 Exam Questions
  • Provided By: SDI
  • Exam: Service Desk Foundation Qualification
  • Certification: SDI Certification
  • Total Questions: 120
  • Updated On: Nov 21, 2024
  • Rated: 4.9 |
  • Online Users: 240
Page No. 1 of 24
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  • Question 1
    • What is the most important reason for using customer satisfaction surveys?

      Answer: B
  • Question 2
    • What is a best practice for reducing conflict?

      Answer: A
  • Question 3
    • What is a best practice for helping an emotional caller?

      Answer: B
  • Question 4
    • How can being empathetic to the customer benefit the Service Desk?

      Answer: B
  • Question 5
    • Which statement best characterises a friendly and supportive workplace?

      Answer: B
PAGE: 1 - 24
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