Free SDI SD0-302 Exam Questions
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SDI SD0-302 Exam Questions
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Provided By: SDI
- Exam: Service Desk Manager Qualification
- Certification: SDI Certification
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Total Questions: 233
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Updated On: Jan 26, 2025
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Rated: 4.9 |
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Online Users: 466
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Question 1
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Which statement best describes the difference between Reactive Problem Management andProactive Problem Management?
Answer: B
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Question 2
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Which would be a desirable quality to look for in Service Desk staff?
Answer: A
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Which would be a desirable quality to look for in Service Desk staff?
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Question 3
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Which of these wouldT be a key objective of electronic support delivery tools in a Service Deskenvironment?
Answer: D
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Question 4
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Why do we need OLAs?
Answer: C
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Why do we need OLAs?
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Question 5
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Which of these options would you consider to be the most important to support right-sourcing?
Answer: B
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Which of these options would you consider to be the most important to support right-sourcing?