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Free SDI SD0-101 Exam Questions

Try our Free Demo Practice Tests for Comprehensive SD0-101 Exam Preparation

  • SDI SD0-101 Exam Questions
  • Provided By: SDI
  • Exam: Service Desk Analyst Qualification
  • Certification: SDI Certification
  • Total Questions: 166
  • Updated On: Nov 18, 2024
  • Rated: 4.9 |
  • Online Users: 332
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  • Question 1
    • Which option is a benefit of using self-help?


      Answer: A
  • Question 2
    • What might your Service Desk do to build a good a relationship with its users?


      Answer: C
  • Question 3
    • How best might you use silent time during a call?


      Answer: A
  • Question 4
    • Which of these options is NOT considered to be proper Short Message Service (SMS) and
      Instant Messaging (IM) etiquette?

      Answer: B
  • Question 5
    • What is the best way for an SDA to enhance the image of the Service Desk?


      Answer: C
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