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Free SDI SD0-101 Exam Questions

Try our Free Demo Practice Tests for Comprehensive SD0-101 Exam Preparation

  • SDI SD0-101 Exam Questions
  • Provided By: SDI
  • Exam: Service Desk Analyst Qualification
  • Certification: SDI Certification
  • Total Questions: 166
  • Updated On: Sep 27, 2024
  • Rated: 4.9 |
  • Online Users: 332
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  • Question 1
    • You are speaking on the phone to a user who is clearly angry. What is the best technique
      you should use in this situation?

      Answer: B
  • Question 2
    • Your team always tries to follow the Incident Management process correctly. How does this best
      benefit both IT and the organisation?

      Answer: D
  • Question 3
    • Which option is a benefit of using self-help?


      Answer: A
  • Question 4
    • What is a VPN?


      Answer: B
  • Question 5
    • Which of these options is NOT a common technology used by the Service Desk?


      Answer: C
PAGE: 1 - 34
   
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