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Free Microsoft MB-910 Exam Questions

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  • Microsoft MB-910 Exam Questions
  • Provided By: Microsoft
  • Exam: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Certification: Microsoft Dynamics 365 Fundamentals
  • Total Questions: 193
  • Updated On: Feb 14, 2025
  • Rated: 4.9 |
  • Online Users: 386
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  • Question 1
    • A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
      The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
      You need to recommend an app for the company.
      Which app should you recommend?

      Answer: A
  • Question 2
    • A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
      Which two actions can the company perform using out-of-the-box features? Each correct answer presents
      a complete solution.
      NOTE: Each correct selection is worth one point.
      Section: Describe Dynamics 365 Marketing

      Answer: A,C
  • Question 3
    • Customers submit suggestions, questions, and cases to a company by using the following channels:
      Submitting a case in a customer service portal.
      Emailing a support mailbox.
      Calling a telephone number.
      The company has two departments. Each department has a defined list of agents. The company distributes all
      submissions to the correct department.
      You need to show the agents how the submissions are stored.
      Which format is used for the submissions?

      Section: Describe Dynamics 365 Customer Service

      Answer: B
  • Question 4
    • A company uses Dynamics 365 Marketing.
      You must choose a real-time marketing customer journey type to start the journey.
      Which two journey types you can use? Each correct answer presents a complete solution.
      NOTE: Each correct selection is worth one point.

      Section: Describe Dynamics 365 Marketing

      Answer: A,B
  • Question 5
    • A company uses Dynamics 365 Customer Service.
      The company plans to use support queues to organize and monitor the progress of cases. Customer
      support agents will select cases from queues in which they are members. Agents release case items if they
      are not able to continue working on a case.
      Which statement describes what happens when a case item is released from the queue?

      Section: Describe Dynamics 365 Customer Service

      Answer: C
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