Free Microsoft MB-910 Exam Questions
Try our Free Demo Practice Tests for Comprehensive MB-910 Exam Preparation
-
Microsoft MB-910 Exam Questions
-
Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
- Certification: Microsoft Dynamics 365 Fundamentals
-
Total Questions: 193
-
Updated On: Mar 27, 2025
-
Rated: 4.9 |
-
Online Users: 386
-
Question 1
-
A potential customer delays their decision to commit to a big multi-year contract.You want to find other colleagues who have interacted with the potential customer to discuss strategies.Which app should you recommend?
Answer: B
-
-
Question 2
-
You are evaluating Dynamics 365 Customer Service for a company.
A company executive needs to understand which knowledge management features are available.
You need to describe the features.
Which three features should you describe?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C,E
-
You are evaluating Dynamics 365 Customer Service for a company.
-
Question 3
-
A company uses Dynamics 365 Field Service.
A technician needs to create a checklist to determine the work that needs to be performed for a work order.
You need to create the checklist.
Which tool should you use?
Answer: D
-
A company uses Dynamics 365 Field Service.
-
Question 4
-
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA whenthey purchase a service contract. You define routing and assignment rules to support the SLAs.A service manager observes that outstanding service requests are not being automatically assigned by therouting rules.You need to resolve the issue.What should you do?Section: Describe Dynamics 365 Customer Service
Answer: C
-
-
Question 5
-
You are a sales representative for a company.Which Dynamics 365 Sales can you use to manage the sales pipeline?Section: Describe Dynamics 365 Sales
Answer: A
-