Free Microsoft MB-230 Exam Questions
Try our Free Demo Practice Tests for Comprehensive MB-230 Exam Preparation
-
Microsoft MB-230 Exam Questions
-
Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
-
Total Questions: 377
-
Updated On: Mar 25, 2025
-
Rated: 4.9 |
-
Online Users: 754
-
Question 1
-
A customer service organization plans to implement knowledge management for a custom entity named RootCause Analysis.Users must be able to search, link, and rate knowledge articles. Users must be provided with suggestedknowledge articles.You need to configure Dynamics 365 for Customer Service.Which three actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: A,C
-
-
Question 2
-
A company uses Omnichannel for Customer Service. An administrator creates a report.
You must change reports to intraday insight reports without using customizations.
You need to determine why you are unable to switch to the intraday insight reports.
What is the issue?
Answer: D
-
A company uses Omnichannel for Customer Service. An administrator creates a report.
-
Question 3
-
You need to configure the system to notify managers about unhappy patients.What should you do?
Answer: C
-
-
Question 4
-
You are responsible for designing surveys via Voice of the Customer (VoC).You want to make sure that the design allows for questions to be shown or hidden according to answerselected.You include the Tagging feature in the design.Does the action achieve your objective?
Answer: A
-
-
Question 5
-
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using a productivity automation connector.
Does the solution meet the goal?
Answer: A
-
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.