Free Microsoft MB-230 Exam Questions
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Feb 13, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You are a customer service representative for a company that uses Dynamics 365 Customer Service.When customer service representatives find records that meet specific criteria, they must be able to do thefollowing:Open the records in a new tab.Open a single record in a new session.Open a single record in an existing session on a new tab.You need to meet the requirements.Which two actions should you perform? Each correct answer part of a complete solution.NOTE: Each correct selection is worth one point.
Answer: A
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Question 2
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A company uses Omnichannel for Customer Service. An administrator creates a report.
You must change reports to intraday insight reports without using customizations.
You need to determine why you are unable to switch to the intraday insight reports.
What is the issue?
Answer: D
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A company uses Omnichannel for Customer Service. An administrator creates a report.
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Question 3
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A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to captureleasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track theleased trucks.You need to configure the custom table Leased Truck for IoT integration.Which two methods achieve the goal? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
Answer: C,D
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Question 4
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Note: This question is part of a series of questions that present the same scenario. Each question inthe series contains a unique solution that might meet the stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.A company uses Dynamics 365 Customer Service Hub.Customer service representatives must be able to perform a relevance search on name, phone number, email,and queue.A customer service representative is not able to perform a relevance search for emails.You need to ensure that the customer service representative can perform relevance searches for emailaddresses.Solution: Enable smart matching.Does the solution meet the goal?
Answer: B
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Question 5
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You need to configure the chatbot.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: B,D
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