Free Microsoft MB-230 Exam Questions
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Microsoft MB-230 Exam Questions
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Provided By: Microsoft
- Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
- Certification: Microsoft Dynamics 365
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Total Questions: 377
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Updated On: Jan 08, 2025
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Rated: 4.9 |
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Online Users: 754
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Question 1
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You manage a Dynamics 365 for Customer Service environment.The entitlement for a customer ended last month. The customer must renew the entitlement and use the sameparameters as the expired entitlement.You need to create the entitlement for the customer.What should you do?
Answer: C
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Question 2
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using an Omnichannel connector.
Does the solution meet the goal?
Answer: B
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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Question 3
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You use Dynamics 365 for Customer Service.You need to create business process flows.Which three entities can you use? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: B,C,D
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Question 4
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You are a Dynamics 365 Customer Service representative.You need to take the appropriate action when creating new cases to ensure that the automated routing rule isapplied.What should you use?
Answer: A
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Question 5
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A company uses Dynamics 365 Customer Service.
Agents provide incorrect responses when replying to customer issues.
You need to configure quick replies.
What should you do?
Answer: D
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A company uses Dynamics 365 Customer Service.