Free PEOPLECERT ITIL-4-Transition Exam Questions
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PEOPLECERT ITIL-4-Transition Exam Questions
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Provided By: PEOPLECERT
- Exam: ITIL 4 Managing Professional Transition
- Certification: ITIL Transition
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Total Questions: 62
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Updated On: Sep 28, 2024
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Rated: 4.9 |
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Online Users: 124
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Question 1
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In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant
Answer: B
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In which TWO situations should be ITIL guiding principles be considered?
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Question 2
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A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan
Answer: A
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Question 3
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When an organization has initiated an IT transformation project, which 'organizational change management'
activity should it carry out FIRST?
Answer: A
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When an organization has initiated an IT transformation project, which 'organizational change management'
activity should it carry out FIRST?
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Question 4
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An organization supports the users of its services using a tiered structure. There are many specialists in the
second- and third-line resolution teams who have worked for the organization for a long time. The
organization is in the process of deploying many changes to services. This is likely to result in a large number
of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.Which is the BEST approach or technique to resolve this situation?
Answer: C
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An organization supports the users of its services using a tiered structure. There are many specialists in the
second- and third-line resolution teams who have worked for the organization for a long time. The
organization is in the process of deploying many changes to services. This is likely to result in a large number
of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
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Question 5
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Which is a method for value-driven, data-driven and user-centered service design?
Answer: C
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Which is a method for value-driven, data-driven and user-centered service design?