Free PEOPLECERT ITIL-4-Specialist-Drive-Stakeholder-Value Exam Questions
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PEOPLECERT ITIL-4-Specialist-Drive-Stakeholder-Value Exam Questions
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Provided By: PEOPLECERT
- Exam: ITIL 4 Specialist Drive Stakeholder Value
- Certification: Peoplecert ITIL
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Total Questions: 307
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Updated On: Sep 26, 2024
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Rated: 4.9 |
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Online Users: 614
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Question 1
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Co-create session:
A user faces performance issues with their laptop, potentially impacting a significant sale. Although the service level agreement promises an 8-hour response time, the service desk agent acknowledges the urgency and escalates the matter without delay. As a result, the problem is swiftly resolved, and the user expresses high satisfaction with the service received.
What term can be used to describe this situation?
Answer: D
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Co-create session:
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Question 2
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Super-users may be appointed by the service provider and enrolled in the service provider’s practices.
What is FALSE about super-users?
Answer: D
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Super-users may be appointed by the service provider and enrolled in the service provider’s practices.
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Question 3
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Marketing campaigns work best when the service provider tailors the message to a specific group of people and their needs and desires. To do this effectively, specific user profiles (personas) must be used. This will allow the service provider to write a personal message to potential customers which addresses their true needs. To formulate the message, simple techniques, such as AIDA (awareness, interest, desire, action), can be used.
What is WRONG about targeted marketing and AIDA?
Answer: D
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Marketing campaigns work best when the service provider tailors the message to a specific group of people and their needs and desires. To do this effectively, specific user profiles (personas) must be used. This will allow the service provider to write a personal message to potential customers which addresses their true needs. To formulate the message, simple techniques, such as AIDA (awareness, interest, desire, action), can be used.
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Question 4
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Every customer journey involves several touchpoints and service interactions between the service provider, service consumer, and other stakeholders.
Service interactions include:
Answer: A
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Every customer journey involves several touchpoints and service interactions between the service provider, service consumer, and other stakeholders.
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Question 5
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Explore session:
To determine whether to use the internal IT service provider or outsource the service to external providers, what approach should the organization adopt?
Answer: A
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Explore session: