Free PEOPLECERT ITIL-4-DPI Exam Questions
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PEOPLECERT ITIL-4-DPI Exam Questions
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Provided By: PEOPLECERT
- Exam: ITIL 4 Strategist: Direct, Plan and Improve
- Certification: Peoplecert ITIL
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Total Questions: 236
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Updated On: Sep 28, 2024
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Rated: 4.9 |
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Online Users: 472
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Question 1
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Why direction, planning, and improvement matter?
Answer: B
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Why direction, planning, and improvement matter?
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Question 2
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Considering pros and cons of surveys, what is NOT a PROS?
Answer: B
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Considering pros and cons of surveys, what is NOT a PROS?
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Question 3
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Everyone has a ................. A corporate leader’s authority is typically defined as part of their role and acknowledged by those around them. An employee in another role may have a ................. limited to a few direct reports. Others, have ................. limited to themselves and their own activities. It refers to the area(s) or activities over which a person has the authority to direct the actions of others or define the required outcomes.
The blank is the:
Answer: A
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Everyone has a ................. A corporate leader’s authority is typically defined as part of their role and acknowledged by those around them. An employee in another role may have a ................. limited to a few direct reports. Others, have ................. limited to themselves and their own activities. It refers to the area(s) or activities over which a person has the authority to direct the actions of others or define the required outcomes.
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Question 4
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A hotel group might initiate its guest satisfaction programme tactic by performing satisfaction surveys, collecting complaint information, analysing data, selecting areas to improve, creating a marketing campaign, and so on. The routine running and management of an activity, product, service, or other configuration item is called:
Answer: B
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A hotel group might initiate its guest satisfaction programme tactic by performing satisfaction surveys, collecting complaint information, analysing data, selecting areas to improve, creating a marketing campaign, and so on. The routine running and management of an activity, product, service, or other configuration item is called:
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Question 5
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Strategy management includes:
●● specifying the organization’s mission, vision, and objectives
●● developing policies and plans which are designed to achieve the mission and objectives
●● allocating resources to implement policies and plans.
What is the purpose of the strategy management practice?
Answer: B
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Strategy management includes: