Free PECB ISO-9001-Lead-Auditor Exam Questions
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PECB ISO-9001-Lead-Auditor Exam Questions
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Provided By: PECB
- Exam: QMS ISO 9001:2015 Lead Auditor
- Certification: PECB Auditor
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Total Questions: 123
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Updated On: Mar 25, 2025
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Rated: 4.9 |
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Online Users: 246
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Question 1
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You are conducting a third-party audit to ISO 9001 and interviewing the Training Manager. She explains thattraining is moreimportant than ever because the organisation has had to reduce the number of staff employed. Many of theremaining staffare now required to be 'multi-skilled'. You ask to see plans for the multi-skilling training and are shown plansthat look comprehensive, and include both 'on the job" training and internal and external training courses.The records indicate that several staff required parts of their training to be repeated one month after the firsttraining wasprovided. You ask why this was needed and are told that an investigation of customer complaints identifiedthat several staffmembers did not complete certain tasks in the correct manner. The extra training was therefore recommendedas acorrective action.Based on this interview, which two of the tollowing audit trails would be the most appropriate to follow?Select the two most appropriate audit trails from the following.
Answer: A,F
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You are conducting a third-party audit to ISO 9001 and interviewing the Training Manager. She explains thattraining is moreimportant than ever because the organisation has had to reduce the number of staff employed. Many of theremaining staffare now required to be 'multi-skilled'. You ask to see plans for the multi-skilling training and are shown plansthat look comprehensive, and include both 'on the job" training and internal and external training courses.The records indicate that several staff required parts of their training to be repeated one month after the firsttraining wasprovided. You ask why this was needed and are told that an investigation of customer complaints identifiedthat several staffmembers did not complete certain tasks in the correct manner. The extra training was therefore recommendedas acorrective action.Based on this interview, which two of the tollowing audit trails would be the most appropriate to follow?Select the two most appropriate audit trails from the following.
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Question 2
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ABC is a fast food shop that receives orders by phone or the internet. The normal menu includes 15 differenttypes of hamburgers; however, in thelast two days, due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.You are performing a third-party audit of ABC; you observed that the menu offering food on the website isstill the normal one, with 15 differenthamburgers. During a 30-minute period, you observed several customers reluctantly accepting other than thehamburger they preferred. You decidedto raise the following nonconformity as follows:"There is evidence that ABC has not reviewed the ability to provide customers the offered products".The restaurant manager does not accept the nonconformity. She says that ABC had an extensive trainingprogramme for all personnel, which you have already seen when auditing Human Resources. This shortage ofsome hamburgers cannot be considered a management system failure.Which one would be your answer from the following options?
Answer: C
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ABC is a fast food shop that receives orders by phone or the internet. The normal menu includes 15 differenttypes of hamburgers; however, in thelast two days, due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.You are performing a third-party audit of ABC; you observed that the menu offering food on the website isstill the normal one, with 15 differenthamburgers. During a 30-minute period, you observed several customers reluctantly accepting other than thehamburger they preferred. You decidedto raise the following nonconformity as follows:"There is evidence that ABC has not reviewed the ability to provide customers the offered products".The restaurant manager does not accept the nonconformity. She says that ABC had an extensive trainingprogramme for all personnel, which you have already seen when auditing Human Resources. This shortage ofsome hamburgers cannot be considered a management system failure.Which one would be your answer from the following options?
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Question 3
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A small cleaning services organisation is about to start work on a hospital cleaning contract for the localHealth Trust. You,as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. Thecontractrequires that a cleaning plan is produced.You: "How was the cleaning plan for the contract developed?"Service Manager: "We have a basic template that covers the materials, labour requirements and cleaningmethods to beemployed. Some of that is specified by the customer."You: "How does the plan deal with locations like the intensive care wards and the operating theatres, whichare includedin the contract?"Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areasif thehospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"Service Manager: "No. We depend on the hospital to look after that side of things in the contract."You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that thecleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical wassubstituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to"obtain a concession from the Health Trust for use of the new chemical."Which one of the following options is the reason why you did not accept this action taken?
Answer: C
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A small cleaning services organisation is about to start work on a hospital cleaning contract for the localHealth Trust. You,as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. Thecontractrequires that a cleaning plan is produced.You: "How was the cleaning plan for the contract developed?"Service Manager: "We have a basic template that covers the materials, labour requirements and cleaningmethods to beemployed. Some of that is specified by the customer."You: "How does the plan deal with locations like the intensive care wards and the operating theatres, whichare includedin the contract?"Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areasif thehospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"Service Manager: "No. We depend on the hospital to look after that side of things in the contract."You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that thecleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical wassubstituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to"obtain a concession from the Health Trust for use of the new chemical."Which one of the following options is the reason why you did not accept this action taken?
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Question 4
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A small deaning services organisation is about to start work on a hospital dleaning contract for the localHealth Trust. You, as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with theService Manager. The contract requires that a cleaning plan is produced. You: "How was the cleaning plan forthe contract developed?" Service Manager: "We have a basic template that covers the materials, labourrequirements and cleaning methods to be employed. Some of that is specified by the customer." You: "Howdoes the plan deal with locations like the intensive care wards and the operating theatres, which are includedin the contract?" Service Manager: "The basic plan covers general wards, but we will do more frequentcleaning in those areas if the hospital requests it." You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?" Service Manager: "No. We depend on the hospital to look after that side ofthings in the contract." You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001. Youdecide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the cleaning planwas amended without the agreement of the Health Trust. A different cleaning chemical was substituted to thatspecified in the contract. At the follow- up audit, the corrective action proposed was to "obtain a concessionfrom the Health Trust for use of the new chemical." Which one of the following options is the reason why youdid not accept this action taken?
Answer: D
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A small deaning services organisation is about to start work on a hospital dleaning contract for the localHealth Trust. You, as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with theService Manager. The contract requires that a cleaning plan is produced. You: "How was the cleaning plan forthe contract developed?" Service Manager: "We have a basic template that covers the materials, labourrequirements and cleaning methods to be employed. Some of that is specified by the customer." You: "Howdoes the plan deal with locations like the intensive care wards and the operating theatres, which are includedin the contract?" Service Manager: "The basic plan covers general wards, but we will do more frequentcleaning in those areas if the hospital requests it." You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?" Service Manager: "No. We depend on the hospital to look after that side ofthings in the contract." You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001. Youdecide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the cleaning planwas amended without the agreement of the Health Trust. A different cleaning chemical was substituted to thatspecified in the contract. At the follow- up audit, the corrective action proposed was to "obtain a concessionfrom the Health Trust for use of the new chemical." Which one of the following options is the reason why youdid not accept this action taken?
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Question 5
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A small cleaning services organisation is about to start work on a hospital cleaning contract for the localHealth Trust. You,as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. Thecontractrequires that a cleaning plan is produced.You: "How was the cleaning plan for the contract developed?"Service Manager: "We have a basic template that covers the materials, labour requirements and cleaningmethods to beemployed. Some of that is specified by the customer."You: "How does the plan deal with locations like the intensive care wards and the operating theatres, whichare includedin the contract?"Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areasif thehospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"Service Manager: "No. We depend on the hospital to look after that side of things in the contract."You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that thecleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical wassubstituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to"obtain a concession from the Health Trust for use of the new chemical."Which one of the following options is the reason why you did not accept this action taken?
Answer: C
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A small cleaning services organisation is about to start work on a hospital cleaning contract for the localHealth Trust. You,as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. Thecontractrequires that a cleaning plan is produced.You: "How was the cleaning plan for the contract developed?"Service Manager: "We have a basic template that covers the materials, labour requirements and cleaningmethods to beemployed. Some of that is specified by the customer."You: "How does the plan deal with locations like the intensive care wards and the operating theatres, whichare includedin the contract?"Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areasif thehospital requests it."You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?"Service Manager: "No. We depend on the hospital to look after that side of things in the contract."You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that thecleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical wassubstituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to"obtain a concession from the Health Trust for use of the new chemical."Which one of the following options is the reason why you did not accept this action taken?