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Question 1
- The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?
  
  A : Whether the PC models are G10+ models vs. G8/G9 models
  
  B : Whether the service will cover HP devices only or HP and non-HP devices
  
  C :
  Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
  
  D : Whether you are an HP Synergy, Power, or Power Services partner
  
  Answer: B
Question 2
- It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard. Which are characteristics of being an effective strategic advisor? (Select three.)
  
  A : Identifying things your customer's employees say they're missing in their IT support today
  
  B : Actively listening and taking notes
  
  C : Assuming all customers need the same set of blueprints to get them where they need to go
  
  D : Focusing only on asking questions related to services solutions since hardware is separate
  
  E : Asking leading questions to understand your customers' pain points
  
  Answer: A,B,E

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Free HP HP2-I57 Exam Questions