Free Salesforce Contact-Center Exam Questions
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Salesforce Contact-Center Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Contact Center Accredited Professional (SU24)
- Certification: Salesforce Accredited Professional
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Total Questions: 207
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Updated On: Nov 14, 2024
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Rated: 4.9 |
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Online Users: 414
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Question 1
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You need to validate data migration accuracy and completeness. Which tool assists with this process?
Answer: D
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You need to validate data migration accuracy and completeness. Which tool assists with this process?
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Question 2
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The CEO prioritizes customer satisfaction as a key KPI. How would you measure this metric within the Contact Center program?
Answer: D
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Question 3
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The customer prioritizes cost optimization and efficient resource allocation. Which design aspect contributes to this?
Answer: B
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Question 4
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You‘re deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls?
Answer: D
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Question 5
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Your data migration timeline is tight. Which option helps expedite the process?
Answer: D
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Your data migration timeline is tight. Which option helps expedite the process?