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The CEO prioritizes customer satisfaction as a key KPI. How would you measure this metric within the Contact Center program?

A client would like to allow verified customers to start a chat on the when wants the verified customers to be able to continue the conversation an only allow these chats during business hours Which set of functionalities should the consultant research in this case?

The customer needs a single view of customer interactions across all channels. Which functionality best addresses this?

Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform. Which cut-over requirement helps maintain continuity and user familiarity? 

Your KPI requirements include measuring average handle time (AHT) for chat interactions. Which metric best reflects this?