Free IBS CSFX Exam Questions
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IBS CSFX Exam Questions
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Provided By: IBS
- Exam: Customer Service
- Certification: International Business Skills
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Total Questions: 166
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Updated On: Sep 26, 2024
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Rated: 4.9 |
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Online Users: 332
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Question 1
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Good time management recommends that if you are busy and someone rings you then you
should:
Answer: C
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Good time management recommends that if you are busy and someone rings you then you
should:
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Question 2
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Measuring how your organisation is performing with customer service in relation to your
competitors is known as:
Answer: C
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Measuring how your organisation is performing with customer service in relation to your
competitors is known as:
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Question 3
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Which of the following is the most important reason for getting customer feedback:
Answer: A
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Which of the following is the most important reason for getting customer feedback:
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Question 4
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Continuous improvement, by definition, means that a business is always looking for:
Answer: B
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Continuous improvement, by definition, means that a business is always looking for:
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Question 5
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For organisations to improve their customer service they need to:
Answer: D
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For organisations to improve their customer service they need to: