Free Salesforce CRT-261 Exam Questions
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (SU24)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Nov 18, 2024
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Rated: 4.9 |
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Online Users: 522
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Question 1
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vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultantconfigure to satisy this request ?
Answer: D
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Question 2
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Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case. What is the recommended method to meet the requirements?
Answer: A
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Question 3
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Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.What is the recommended solution to meet the requirements'
Answer: C
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Question 4
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Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:* Agents need to collaborate with other teams.* The product development team needs to be alerted on high-priority cases for specific products.Which solution will meet these requirements?
Answer: A
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Question 5
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Universal Containers wants to be able to assign cases based on the same criteria they use for chat .Which feature should a consultant recommend?
Answer: D
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