Free Salesforce CRT-261 Exam Questions
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (WI25)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Mar 25, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Cloud Kicks wants to optimize its development methodology. Team members want to visualize the workflow to ensure te everyone is aligned. In addition, the team limits the amount of work in a given state on capacity and bandwidth.Which methodoogy should a consultant recommend?
Answer: B
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Question 2
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Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate data. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case. What is the recommended method to meet the requirements?
Answer: A
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Question 3
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Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete. What is a cost-effective method for agents to create these activities?
Answer: A
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Question 4
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Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.Which solution should a consultant recommend?
Answer: C
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Question 5
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Service agents at Cloud Kicks frequently encounter duplicate coses that customers in different channels created. Management would like to provide a method for service agents to combine duplicates and delete one of the cases.Which action should a Service Cloud consultant recommend?
Answer: B
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