Free Salesforce CRT-261 Exam Questions
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Salesforce CRT-261 Exam Questions
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Provided By: Salesforce
- Exam: Certification Preparation for Service Cloud Consultant (SP24)
- Certification: Certified Service Cloud Consultant
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Total Questions: 261
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Updated On: Sep 25, 2024
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete. What is a cost-effective method for agents to create these activities?
Answer: A
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Question 2
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Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for thepast five years must be migrated to salesforce for go-live.Which approach should the consultant use for date migration?
Answer: B
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Question 3
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Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team. What should the consultant recommend to address this problem
Answer: A
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Question 4
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Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.How should this be implemented?Choose 2 answers
Answer: A,B
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Question 5
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Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.What is the recommended solution to meet the requirements'
Answer: C
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