Free ServiceNow CIS-CSM Exam Questions
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ServiceNow CIS-CSM Exam Questions
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Provided By: ServiceNow
- Exam: Certified Implementation Specialist - Customer Service Management
- Certification: Certified Implementation Specialist
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Total Questions: 225
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Updated On: Nov 13, 2024
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Rated: 4.9 |
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Online Users: 450
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Question 1
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Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter
and watchlist users associated with the case whenever a case is created?
Answer: B
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Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter
and watchlist users associated with the case whenever a case is created?
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Question 2
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What happens to a case whenever the state of one of the associated IT Service Management records (incident,
problem, change) is updated?
Answer: B
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What happens to a case whenever the state of one of the associated IT Service Management records (incident,
problem, change) is updated?
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Question 3
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What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not
have other CSM-specific roles, but have a need to create cases on behalf of customers?
Answer: D
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What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not
have other CSM-specific roles, but have a need to create cases on behalf of customers?
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Question 4
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What do blue circles in the timeline of a case form represent?
Answer: B
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What do blue circles in the timeline of a case form represent?
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Question 5
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What is the equivalent of NOT selecting any group, when configuring multiple active configurations of
OpenFrame?
Answer: A
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What is the equivalent of NOT selecting any group, when configuring multiple active configurations of
OpenFrame?