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Please use the following to answer the next question:

Natalia, CFO of the Nationwide Grill restaurant chain, had never seen her fellow executives so anxious. Last

week, a data processing firm used by the company reported that its system may have been hacked, and

customer data such as names, addresses, and birthdays may have been compromised. Although the attempt

was proven unsuccessful, the scare has prompted several Nationwide Grill executives to question the

company's privacy program at today's meeting.

Alice, a vice president, said that the incident could have opened the door to lawsuits, potentially damaging

Nationwide Grill's market position. The Chief Information Officer (CIO), Brendan, tried to assure her that even if

there had been an actual breach, the chances of a successful suit against the company were slim. But Alice

remained unconvinced.

Spencer – a former CEO and currently a senior advisor – said that he had always warned against the use of

contractors for data processing. At the very least, he argued, they should be held contractually liable for telling

customers about any security incidents. In his view, Nationwide Grill should not be forced to soil the company

name for a problem it did not cause.

One of the business development (BD) executives, Haley, then spoke, imploring everyone to see reason.

"Breaches can happen, despite organizations' best efforts," she remarked. "Reasonable preparedness is key."

She reminded everyone of the incident seven years ago when the large grocery chain Tinkerton's had its

financial information compromised after a large order of Nationwide Grill frozen dinners. As a long-time BD

executive with a solid understanding of Tinkerton's's corporate culture, built up through many years of

cultivating relationships, Haley was able to successfully manage the company's incident response.

Spencer replied that acting with reason means allowing security to be handled by the security functions within

the company – not BD staff. In a similar way, he said, Human Resources (HR) needs to do a better job training

employees to prevent incidents. He pointed out that Nationwide Grill employees are overwhelmed with posters,

emails, and memos from both HR and the ethics department related to the company's privacy program. Both

the volume and the duplication of information means that it is often ignored altogether.

Spencer said, "The company needs to dedicate itself to its privacy program and set regular in-person trainings

for all staff once a month."

Alice responded that the suggestion, while well-meaning, is not practical. With many locations, local HR

departments need to have flexibility with their training schedules. Silently, Natalia agreed.

Based on the scenario, Nationwide Grill needs to create better employee awareness of the company's privacy

program by doing what?

Please use the following to answer the next question:

Richard McAdams recently graduated law school and decided to return to the small town of Lexington, Virginia

to help run his aging grandfather's law practice. The elder McAdams desired a limited, lighter role in the

practice, with the hope that his grandson would eventually take over when he fully retires. In addition to hiring

Richard, Mr. McAdams employs two paralegals, an administrative assistant, and a part-time IT specialist who

handles all of their basic networking needs. He plans to hire more employees once Richard gets settled and

assesses the office's strategies for growth.

Immediately upon arrival, Richard was amazed at the amount of work that needed to done in order to

modernize the office, mostly in regard to the handling of clients' personal data. His first goal is to digitize all the

records kept in file cabinets, as many of the documents contain personally identifiable financial and medical

data. Also, Richard has noticed the massive amount of copying by the administrative assistant throughout the

day, a practice that not only adds daily to the number of files in the file cabinets, but may create security issues

unless a formal policy is firmly in place Richard is also concerned with the overuse of the communal copier/

printer located in plain view of clients who frequent the building. Yet another area of concern is the use of the

same fax machine by all of the employees. Richard hopes to reduce its use dramatically in order to ensure that

personal data receives the utmost security and protection, and eventually move toward a strict Internet faxing

policy by the year's end.

Richard expressed his concerns to his grandfather, who agreed, that updating data storage, data security, and

an overall approach to increasing the protection of personal data in all facets is necessary Mr. McAdams

granted him the freedom and authority to do so. Now Richard is not only beginning a career as an attorney, but

also functioning as the privacy officer of the small firm. Richard plans to meet with the IT employee the following

day, to get insight into how the office computer system is currently set-up and managed.

Which of the following policy statements needs additional instructions in order to further protect the personal

data of their clients?

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