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Free Genesys CIC-101-01 Exam Questions

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  • Genesys CIC-101-01 Exam Questions
  • Provided By: Genesys
  • Exam: CIC Core PureConnect
  • Certification: PureConnect
  • Total Questions: 60
  • Updated On: Sep 26, 2024
  • Rated: 4.9 |
  • Online Users: 120
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  • Question 1
    • Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes. How can you configure CIC to automatically notify the supervisor when this happens?

      Answer: A
  • Question 2
    • Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

      Answer: A,B,D
  • Question 3
    • Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

      Answer: A,B,D
  • Question 4
    • When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time. What operation would you use to configure this functionality?

      Answer: B
  • Question 5
    • Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.
      1
      What rights will Bruce receive as a result? 

      Answer: C
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