Free Salesforce Business-Analyst Exam Questions
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Salesforce Business-Analyst Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Business Analyst (WI25)
- Certification: Salesforce Business Analyst
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Total Questions: 313
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Updated On: Jan 28, 2025
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Rated: 4.9 |
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Online Users: 626
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Question 1
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Answer: B
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The business analyst at Universal Containers has been asked to train the client on how to write effective user
stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
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Question 2
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A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation.Which step should the BA take first?
Answer: C
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Question 3
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
Answer: C
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
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Question 4
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Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it
achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature
of its business and the value it provides to customers.
Which strategy is the BA employing?
Answer: C
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Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it
achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature
of its business and the value it provides to customers.
Which strategy is the BA employing?
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Question 5
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You are a Business Analyst working on a large Salesforce project with multiple teams. The project manager asks you to document user stories in a version controlled repository to manage scope. What is the most important reason for doing this?
Answer: C
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You are a Business Analyst working on a large Salesforce project with multiple teams. The project manager asks you to document user stories in a version controlled repository to manage scope. What is the most important reason for doing this?