Free Salesforce Business-Analyst Exam Questions
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Salesforce Business-Analyst Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified Business Analyst (WI25)
- Certification: Salesforce Business Analyst
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Total Questions: 313
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Updated On: Feb 13, 2025
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Rated: 4.9 |
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Online Users: 626
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Question 1
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You are a business analyst for a large corporation that is planning to implement Salesforce for the first time. The project manager asks you to explain your role in the requirements gathering phase of the implementation lifecycle. Which of the following options best describes your responsibilities?
Answer: C
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You are a business analyst for a large corporation that is planning to implement Salesforce for the first time. The project manager asks you to explain your role in the requirements gathering phase of the implementation lifecycle. Which of the following options best describes your responsibilities?
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Question 2
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Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.Which mistake did the BA make when writing this user story?
Answer: B
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Question 3
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The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.Which best practice should the BA follow?
Answer: C
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Question 4
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
Answer: C
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to
help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a
BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
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Question 5
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The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.Which user story meets this requirement?
Answer: B
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