Free Salesforce B2C-Solution-Architect Exam Questions
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Salesforce B2C-Solution-Architect Exam Questions
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Provided By: Salesforce
- Exam: Salesforce Certified B2C Solution Architect (SP24)
- Certification: Salesforce Architect
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Total Questions: 155
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Updated On: Sep 27, 2024
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Rated: 4.9 |
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Online Users: 310
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Question 1
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A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create anaccount before making their first purchase.Which system creates the customer ID and which system creates an additional ID to use as the customerprimary record?
Answer: B
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Question 2
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A company is In the process of defining the authoritative system for key data entitles Involved In B2C
journeys. The company has about 200.000 customers, each averaging 30 orders per year. Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?Choose 2 answers
Answer: B,D
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A company is In the process of defining the authoritative system for key data entitles Involved In B2C
journeys. The company has about 200.000 customers, each averaging 30 orders per year.
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Question 3
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An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.Their current legacy commerce system is home grown and has frequent, costly outages--- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?Choose 2 answers
Answer: C,D
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Question 4
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A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on
behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the
agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce -Service Cloud Connector for this implementation.Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3answers
Answer: C,D
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A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on
behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the
agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce -
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Question 5
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An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into ServiceCloud in an efficient manner?
Answer: A
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