A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer
experience. They are evaluating tools to better support customer service activities like their call center for
online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of
Service Cloud? Choose 2 answers
A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and
Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process
reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also
include multiple custom attributes that the merchant's current Order Management System uses to allocate
orders to the correct distribution center for fulfillment.
When enabling Salesforce Order Management, what potential concerns will the merchant need to work
through?
A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile
attributes required for personalization in Marketing Cloud were identified as personally identifiable
information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for
cloud integration?
Choose 2 answers
A merchant uploads an image using the Content Image Upload module of Business Manager.
Which three modules can the merchant or developer use to display the image on the Storefront7
Choose 3 answers