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Which Salesforce’s Trusted AI principle is the company neglecting?
Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and
threats
Streamlines case management by categorizing and tracking customer support cases, identifying topics,
and summarizing case resolutions
Fully automates the customer service experience, ensuring seamless automated interactions with
customers
Age or recency of the data.
What could be a major data quality issue contributing to this discrepancy?
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