Free Salesforce ADX-261 Exam Questions
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (SU24)
- Certification: Salesforce Certified Administrator
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Total Questions: 261
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Updated On: Nov 11, 2024
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
Answer: A,C,D
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Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
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Question 2
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to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on caserecord page.
Answer: C
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Question 3
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Universal Containers is using WhatsApp to provide support to customers in Service Console. Agents would like to preview PDFs sent by customers from the chat window. What should a consultant recommend?
Answer: B
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Question 4
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When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
Answer: C
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When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
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Question 5
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Ursa Major Solar sells industrial equipment and privide support through voice channels as well mobie technicians.When incident occur, high-priority customer have a dedicented phone number to call. Technicians must then be rerouted from the next scheduled word location to the high-prioity customer site.What is the recommended solution?
Answer: B
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