Free Salesforce ADX-261 Exam Questions
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Salesforce ADX-261 Exam Questions
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Provided By: Salesforce
- Exam: Administer and Maintain Service Cloud (WI25)
- Certification: Salesforce Certified Administrator
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Total Questions: 261
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Updated On: Mar 25, 2025
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Rated: 4.9 |
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Online Users: 522
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Question 1
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Universal Containers is using WhatsApp to provide support to customers in Service Console. Agents would like to preview PDFs sent by customers from the chat window. What should a consultant recommend?
Answer: B
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Question 2
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Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the support team on their behalf. What should a consultant recommend to meet the requirement?
Answer: C
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Question 3
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After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.How should a consultant correct this problem
Answer: D
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Question 4
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Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.
Answer: D
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Question 5
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Support cent' agents at Cloud Kicks use a serv ce console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes.What are two recommended service console features that work together to improve the process **Choose 2 answers
Answer: B,D
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