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Free Cisco 820-605 Exam Questions

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  • Cisco 820-605 Exam Questions
  • Provided By: Cisco
  • Exam: Cisco Customer Success Manager
  • Certification: Cisco Channel Partner Program
  • Total Questions: 157
  • Updated On: Nov 27, 2024
  • Rated: 4.9 |
  • Online Users: 314
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  • Question 1

    • As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?


      Answer: C
  • Question 2
    • A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

      Answer: A
  • Question 3

    • Refer to the exhibit.


      Which action should the Customer Success Manager take to improve the health index of Company A?  


      Answer: C
  • Question 4
    • Which scenario represents a use case expand opportunity?

      Answer: D
  • Question 5
    • Refer to the exhibit.
      1
      The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

      Answer: D
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