Free Oracle 1D0-1038-24-D Exam Questions
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Oracle 1D0-1038-24-D Exam Questions
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Provided By: Oracle
- Exam: Oracle Service Center 2024 Implementation Professional - Delta
- Certification: Oracle Service Center
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Total Questions: 104
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Updated On: Nov 14, 2024
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Rated: 4.9 |
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Online Users: 208
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Question 1
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Your customer has “Gold” level SLAs being applied to certain organizations according to organization rules.After six months, the business decides to change the response time: instead of responding in 24 hours youragents need to respond within eight business hours.You modify the “Gold” SLA to reflect this change but you notice that the SLA reports are still using a 24-hourresponse time.Based on this scenario, which statement is correct?
Answer: A
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Question 2
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A client requires you to set up chat and email as unlimited for an SLA. What must you do?
Answer: A
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Question 3
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Your customer specifies five requirements.Which three requirements can be fulfilled by using workflows?
Answer: A,B,D
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Question 4
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Which two statements are true about Oracle Service Cloud accelerators?
Answer: B,C
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Which two statements are true about Oracle Service Cloud accelerators?
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Question 5
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A customer is trying to use Element Manager to import and add-ins and receives this error:"This package cannot be processed."What is the reason for this error?
Answer: C
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